Active Listening

The secret of great communication

Richard Mullender speaking

Richard Mullender

  • Encourage people to open up and know what to listen for
  • Differentiate between information and intelligence
  • Learn how to interpret the insights you hear
  • Thursday 18 May 2023 | 1:30 pm
  • Zoom
  • 1h 30mins

In order to fully participate in this virtual event, you will need a Zoom account, a webcam and microphone.

Make an enquiry Find out about membership

Communication Influence Managing People

About Active Listening

We’re all taught to talk. Very few of us are taught to listen. Yet all effective communication starts with listening and it makes all the difference in business.

Richard Mullender will reveal how to develop exceptional listening skills using techniques he used in his career as a hostage negotiator and police detective. You’ll see how active listening can help you build trust and inspire positive action from your colleagues and clients alike.

Discover how, once you know what to listen for, you can use this intelligence to persuade, influence and negotiate to get the results you want. Using fun, practical exercises, Richard will equip you with elite-level listening skills so you're ready for that next important conversation.

About Richard Mullender

Richard Mullender delivers corporate training in listening and persuasion skills. He has worked with organisations including the UK government, PwC, LinkedIn, BT and Sky. 

Prior to this, Richard was a hostage negotiator drawing from his unique experiences in the military and decades of investigating serious crimes in the Metropolitan Police.  Richard's prowess saw him appointed as Lead Trainer at the National Hostage and Crisis Unit at Scotland Yard, training hostage negotiators across the UK.

Speak to us about joining London Business Forum

Want to know more? We'd love to hear from you and tell you more about how Membership can work for your company (or team). Whether it's your management team who could benefit from high quality thought-leadership, or your emerging talent who need to equip themselves with the right skills for the future, our events deliver world-class learning. Get in touch for a demo today.

Make an enquiryRequest a demo

Upcoming Events

View all events

Please enter a search term